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FAQ
HoReCa
HoReCa
Account & Profile Management
(15)
How do I Change Preferred Communication Language?
Where can I Read the Terms & Conditions?
How do I Change my Personal Profile Picture?
How do I Configure the Language Settings of my Profile?
How do I Change My Notifications Settings?
View all articles in Account & Profile Management
Brand & Experience
(15)
How do I Make Order Specific Changes to the Coffee Experience?
How do I Share Files with others?
How do I Upload a File?
I have more Questions for the Coffee Community. How do I get Started in the Q&A Forum?
How do I Control who can Access my Shared Files & Folders?
View all articles in Brand & Experience
Order Management
(1)
How to View Outtake Order Information?
View all articles in Order Management
Quality control
(4)
How to Assign an Order to a Team Member for Cupping?
How do I Grade my Orders?
How do I Grade my Samples?
How to View my Cupping Reports?
View all articles in Quality control
Sales
(3)
How do I Request an API Key?
How to Download my Sales Contract?
How to Buy Coffee Online?
View all articles in Sales
Team Management
(10)
How do I Disable a User Account?
How do I Edit an Existing User?
How do I Invite a New Member?
How do I give User Admin Permissions?
How do I Create A New Role?
View all articles in Team Management
How do I Message Other Partners and Users?
How do I Join Era of We ?
How do I Contact Customer Support?
